Service Desk Analyst
45,000 Ft / monthBrutto
Via agency · Fox HR Consulting Ltd.
Help desk technician
Contact centre agentFull-timeMealsBudapest District XI
Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era. Due to the continuous expansion of their teams, the company offers an exciting new position for a German Speaking Service Desk Agent.
Tasks
- Use your German language knowledge to talk to customers via email, chat and telephone while providing comprehensive guidance and information on IT-related issues
- Ensuring all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets
- Ensuring that tickets are managed and prioritized in an orderly manner
- Having a proactive approach to service improvement
- Provide quality information
- Delegation of problems that cannot be resolved on the 1st level to the Level 2 and Level 3 teams
Conditions & benefits
Competitive salary and cafeteria packagemonthly gross 45 000FtFull-scope training coursesFrom your first dayInternal career pathFree gym pass and employee eventsPossibility for Hybrid working hours3 days Home office
Requirements
- Confident communication in German
- At least 0,5 year of experience in Technical Support or IT helpdesk-related role
- Upper-intermediate English language skills
- Excellent soft skills and a customer-focused mindset
- Being interested in IT and technical gadgets and simply enjoying surfing the Internet
- Looking for an international working environment