French Speaking - Technical Support Analyst - Student Position
Employer · transcosmos Europe
Help desk technician
Contact centre agentEnquiry clerkFlexibleStudentsDebrecen
We are looking for a French-speaking Student Technical Support Analyst to join our team and help deliver an excellent customer experience. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive customer journey through various communication channels.
Tasks
- Respond to customer inquiries via multiples platfroms in French
- Provide accurate information and support regarding products and services
- Handle customer requests, complaints, and follow-up activities professionally
- Document customer interactions in internal systems
- Collaborate with internal teams to resolve customer issues efficiently
Conditions & benefits
Flexible working hours that fit your university scheduleValuable professional experience in an international environmentCompetitive student salarySupportive and friendly team atmosphereTraining and onboarding programsOpportunities for professional growth and future full-time career options
Requirements
- Active student status
- Advanced French language skills (C1 level or higher)
- Communicative English language skills (B2 level or higher)
- Strong communication and problem-solving abilities
- Customer-oriented mindset and positive attitude
- Good organizational skills and attention to detail
- Ability to work independently and as part of a team
- Previous customer service experience is an advantage but not required