Service Delivery Manager (m/w/d)
Employer · Deutsche Telekom
IT manager
Supply and logistics manager
BuyerFlexibleFull-timePécs
Deutsche Telekom IT Solutions is Hungary's largest ICT employer and is looking for a Service Delivery Manager with experience in service management who can effectively manage multiple stakeholders and complex processes.
Tasks
- Coordination of the preparation and finalization of subcontractor and contract agreements
- Coordination of technical and legal consultations
- Creation of business cases during the bidding process
- Complete coordination and management of bidding procedures
- Management and coordination of procurement processes
- Execution of financial planning and monitoring of related financial processes
- Management of performance records and updating of associated catalogs
- Maintenance of daily contact and cooperation with subcontractors, suppliers, and customers
Requirements
- Primary working language is Hungarian
- At least a strong B2 level in English due to international contacts
- At least 3 years of relevant professional experience in Service Management or a similar operational/coordinating role
- Excellent organizational skills
- Excellent time management skills
- Confident written and oral communication in Hungarian
- Confident written and oral communication in English
- Experience in parallel collaboration with multiple stakeholders
- Experience in customer relationship management
- Problem-solving skills
- Analytical mindset
- Ability to make data-driven decisions
- Experience in incident and service request management processes
- Ability to learn quickly and adapt
- Independent way of working
- Precise way of working
- Proactive way of working
- Secure user knowledge in Microsoft 365 applications