Student position - German-Speaking Technical Support Analyst
Employer · transcosmos Europe
Help desk technician
Contact centre agentEnquiry clerkDaytimeStudentsPart-timeBudapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062
Turn Tech Support Into Something That Matters! Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day.
Tasks
- Respond to customer inquiries via phone and email with professionalism and clarity
- Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
- Guide customers through product features and best practices
- Escalate technical issues following structured processes
- Own the customer journey from first contact to final resolution
- Log all interactions accurately and ensure compliance with privacy and security standards
- Collaborate with your team to deliver exceptional support