Contact Center Specialist (2nd level) mit deutschen Sprachkenntnissen
Employer · Deutsche Telekom IT Solutions
System administrator
Telecommunications technician
Help desk technicianFull-timeDebrecen
Our team operates contact center platforms and offers contact center solutions to our customers. If you have experience as a system administrator and are open to operating VoIP applications, apply for a position in our team.
Tasks
- Operation of the customer's telephone and call distribution system
- Execution of system administration tasks at both hardware and application levels
- Detection, analysis, and resolution of complex errors, such as hard-to-diagnose cases related to voice quality and system components
- Maintenance tasks (firmware upgrade, hotfixes, patch management)
- Support for specific solution teams
- Contacting German colleagues, system engineers, and active participation in technical conference calls
- Analysis of recurring errors, root cause identification, and resolution within the problem management process
- Documentation of the resolution of individual incidents and problems, and inclusion in the known error database
- Active participation in change management (planning and execution)
- Managing and updating system documentation in case of changes
- Willingness for on-call duty
Requirements
- Completed degree or relevant training in IT or equivalent professional experience
- Good command of German, spoken and written (B2 level or higher)
- Experience in system operations/system administration (Windows, Linux)
- Good analytical skills and problem-solving competence