Intern in Service Management
Employer · Deutsche Telekom
Enquiry clerk
Help desk technician
Business services agentStudentsPart-timeDebrecen
Deutsche Telekom IT Solutions is looking for an intern in Service Management. The company is continuously developing its sites in Budapest, Debrecen, Pécs, and Szeged.
Tasks
- Customer support for non-dedicated Service Delivery Manager
- Reactive customer communication: inquiries via shared mailbox and hotline
- Operational management of standardized non-complex telecommunication and IT customer contracts along ITIL-Service-Delivery processes
- Preparation of documentation related to processed tasks
- Evaluation of customer quote requests based on contracts and management of related sales processes
- Verification of invoicing specified in contracts
- Handling and processing of customer escalations
- Cooperation with internal areas and external service provider partners
- Working in a German (virtual) working environment
Requirements
- Active (or under 25 passive) full-time student status for at least 1 more year
- At least 20 hours of work per week
- German (B2) and English (B2) language skills
- Good communication and problem-solving skills
- Ability to work in a team
- Logical mindset