Service Desk Agent & Onsite Supporter
Via agency · Randstad Hungary / Implenia
Help desk technician
System administratorFlexibleFull-timeBudapest
For our client Implenia, we are looking for a Service Desk Agent & Onsite Supporter for the new location in Budapest. You will work closely with expert teams in various countries and support the Group IT team.
Tasks
- First point of contact for IT requests and support for 1st-level support in German and English
- Receiving, analyzing, and processing service requests via various channels (phone, ticketing system)
- Support and assistance for colleagues at the Budapest location
- Ensuring that all required information is correctly recorded and classified
- Processing orders from the IT webshop and creating knowledge base articles
- Participation in IT projects and continuous improvement of service processes
Conditions & benefits
Exciting international projectsWork on impressive projects in Switzerland, Germany, and all over Europe.Attractive remuneration packageWe offer a competitive base salary as well as a diverse package of additional benefits.International and dynamic environmentBecome part of a highly qualified, multidisciplinary team at our new location in Budapest.Modern work cultureWe promote interdisciplinary exchange, offer flexible working time models, and rely on an appreciative togetherness.
Requirements
- Completed education in IT or comparable qualification
- Several years of experience in support and direct user care as well as in the Service Desk
- Very good knowledge of Microsoft operating systems and Microsoft 365 applications
- Knowledge and experience in IT service management tools in the area of incident and service requests
- Independent and structured way of working
- Current ITIL certification is an advantage
- Very good German and English language skills, French is an advantage