Service Delivery Development Manager
Employer · Citi
IT manager
Systems analyst
Department managerFull-timeBudapest
The Service Delivery Development Manager is a senior-level position responsible for driving the end-to-end delivery of application systems, services, and engineering initiatives across multi-disciplinary technology teams. This role combines robust technical development leadership with Agile/Scrum mastery, client relationship management, and data-driven governance.
Tasks
- Drive end-to-end execution and delivery of application development projects, ensuring alignment with organizational goals, release roadmaps, and business commitments.
- Coordinate cross-functional initiatives and manage complex inter-team dependencies across architecture, development, infrastructure, testing, and operations.
- Identify, track, and remediate delivery roadblocks, delivery risks, and operational bottlenecks to ensure on-time, high-quality releases.
- Serve as the Agile/Scrum champion, driving Scrum ceremonies and fostering continuous process improvement.
- Partner with Product Owners and Business Analysts to refine user stories, establish acceptance criteria, and prioritize sprint backlogs.
- Coach and mentor technical teams in Agile best practices, backlog grooming, and velocity optimization.
- Act as the key liaison and trusted advisor between business clients, technology stakeholders, external partners, and executive management.
- Design, implement, and maintain real-time delivery dashboards and automated reporting mechanisms to track team velocity, release progress, and operational health.
- Ensure application design, code quality, and delivery practices adhere to enterprise architectural blueprints, security standards, and CI/CD pipelines.
- Provide leadership, guidance, and coaching to engineers, analysts, and Scrum practitioners.
Conditions & benefits
Cafeteria ProgramHome Office AllowanceFor colleagues working in hybrid work modelsPaid Parental Leave ProgramMaternity and paternity leavePrivate Medical Care ProgramAnd onsite medical rooms at our officesPension PlanContribution to voluntary pension fundGroup Life InsuranceEmployee Assistance ProgramLearning and development programsAccess to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and DegreedFlexible work arrangementsTo support you
Requirements
- 6-10 years of progressive experience in Application Development, Service Delivery Management, or Technical Program/Project Management.
- Proven expertise in Agile/Scrum methodologies and frameworks (Scrum, Kanban, SAFe). Certified Scrum Master (CSM), Professional Scrum Master (PSM), or PMI-ACP is strongly preferred.
- Demonstrated experience managing multi-team dependencies, large-scale releases, and cross-project deliverables.
- Hands-on proficiency with Agile project management tools (e.g., Jira, Confluence, Azure DevOps) and analytics/dashboard tools (e.g., Tableau, Power BI, Excel advanced modeling).
- Strong background in software development life cycles (SDLC), CI/CD practices, and cloud-native architecture principles.
- Exceptional verbal and written communication skills with the ability to articulate technical concepts and delivery data to executive stakeholders and non-technical clients.
- Strong negotiation, conflict-resolution, and cross-departmental collaboration abilities.
- Education: Bachelor's degree / University degree or equivalent experience (Master's degree preferred in Computer Science, Information Systems, Business Administration, or related field).