Customer Support Specialist
Employer · ASSA ABLOY Group
Enquiry clerk
Office clerk
Data entry clerkFull-timeBudapest
As the Customer Assist Specialist for the Global Solutions division of ASSA ABLOY, you will be a proactive member playing a vital role in assisting the administrative and operational functions of the organization. This role is ideal for someone who can work with agility, adapt to the needs of each project, and contribute effectively in a dynamic environment with evolving priorities.
Tasks
- Manage accurate input data into computer systems, databases, spreadsheets, and other software applications
- Document Management - contracts follow-up, organize and file documents, both physical and electronic
- Handle incoming and outgoing correspondence, including emails and phone calls
- Assist debt collection improvement initiatives, including prioritization of bad debt resolution, follow-up on escalated overdue balances, and alignment with accepted collection strategies
- Maintain and update records, databases, and spreadsheets
- Communicate effectively with customers, team members and other departments
- Review documents and data for accuracy and completeness
- Conduct basic research and gather information as required and qualify leads
- Collaborate with colleagues to find solutions to administrative challenges
- Manage multiple tasks and responsibilities simultaneously
- Ensure compliance with company policies, procedures, and relevant regulations
Conditions & benefits
Competitive total rewards packageComprehensive and career-development resourcesExpand your skills and maximize your potential.Assistive and accessible leadership teamA solid values platform that underpins who we are and how we operate.
Requirements
- Good command of English (advanced level) and fluent knowledge of Hungarian language
- High school diploma or equivalent
- Proficient in computer applications, including Microsoft Office Suite (Word, Excel, Outlook) with previous experience with ERP software
- Strong organizational skills and attention to details
- Excellent communication skills, both written and verbal
- Time management and multitasking abilities
- Knowledge of Microsoft 365 tools, including Excel, Teams, PowerPoint, and Copilot
- Strong Excel and reporting skills