Client Delivery Specialist German Speaking
Employer · Xerox
Enquiry clerk
Service establishment manager
Business analystFull-timeBudapest
Join Xerox as a Client Delivery Specialist and become a trusted advisor to our Managed Print Services (MPS) customers across Europe, the Middle East, and Africa. In this customer-facing role, you will manage and enhance service delivery for a portfolio of multinational B2B clients, ensuring outstanding operational performance, satisfaction, and long-term partnership success.
Tasks
- Build trusted relationships with customer stakeholders, including IT Managers, Office Managers, Technical Leaders, CIOs, and senior decision-makers.
- Act as the key point of contact for service-related escalations and issue resolution.
- Drive proactive customer governance to continuously improve customer satisfaction and loyalty.
- Conduct operational and business reviews, delivering valuable insights and recommendations.
- Manage contracted Service Level Agreements (SLAs) and ensure services are delivered in line with customer agreements and Statements of Work (SOWs).
- Monitor and coordinate day-to-day service operations across multiple countries and stakeholders.
- Oversee fleet management, device lifecycle activities, hardware orders, consumables management, toner reconciliation, and install base accuracy.
- Maintain action plans and ensure timely execution of customer commitments.
- Analyze service performance data and prepare customer-facing reports and presentations.
- Track key performance indicators and drive actions to improve operational efficiency.
- Identify opportunities for process optimization and service enhancements.
- Collaborate with partners and internal teams to improve customer outcomes and contractual compliance.
- Partner with internal delivery teams, service organizations, suppliers, and external partners.
- Coordinate activities across different countries, cultures, and business functions.
- Ensure compliance with Xerox policies and customer requirements related to procurement, legal, financial, HR, ethics, and governance standards.