Russian & Ukrainian Speaking Advisor - Budapest, Hungary
Via agency · Foundever
Contact centre agentEnquiry clerkFull-timeMealsBudapest
Foundever is looking for Russian and Ukrainian speaking Customer Support Advisors in Budapest. Join our multinational brand client's team specializing in health, beauty, and home care products to deliver exceptional customer service.
Tasks
- Respond efficiently and effectively to all customers' enquiries within given timescales
- Develop and maintain a full technical knowledge of the client's products and services
- Deal with all correspondence as requested/required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
- Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
Conditions & benefits
Stable company backgroundWe are the part of the Hungarian market since 1999 as part of one of the market leaders in the CX sector.Health and Well-beingCompany doctor contract with a private health consultant, support for glasses, and discounts at the company doctor.Engaging programsMonthly Fun Days, themed office days, online games, darts, table soccer, free coffee, tea, soft drinks, referral program, and charity events.Career programInternal career opportunities, talent program, and paid professional training led by professional trainers.Compensation and benefitsCafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account, and discounts in DIY stores and hotel chains.Extra holidays by FoundeverExtra holidays for some cases and fully paid father's leave.Multilingual environmentColleagues from more than 25 nationalities in a friendly team and diverse company culture.Relocation packageHelp with relocation travel and work-related documents like health insurance and tax.
Requirements
- Proficient level of Russian (C1)
- Proficient level of Ukrainian (C1)
- Intermediate level of English (B1)
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPIs
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
- Must hold EU citizenship or valid work permit
- Be a local candidate or willing to relocate to Budapest, Hungary