Services Business Process Manager
Employer · Emerson
Business analyst
Strategy managerDepartment managerFull-timeDebrecen
The Global Services Portfolio team is essential to Global Services and its strategy to simplify and converge service offerings that help customers achieve their outcomes. We are seeking a Business Process Manager to lead the ongoing management and improvement of Services processes across the full lifecycle, from sales and renewals through delivery, support, and retirement.
Tasks
- Own the process governance framework for Global Services, including the process inventory, standards, decision rights, and review cadence.
- Document and maintain all Services processes, including process maps, SOPs, work instructions, and role definitions.
- Partner with Services leadership and process owners to build and prioritize the process improvement roadmap.
- Define the end-to-end process architecture across the Services lifecycle, including roles, handoffs, controls, and system requirements across functions.
- Drive improvements to sales, renewal, and delivery processes across all channels to support scale, clear accountability, and a consistent customer experience.
- Set lifecycle management standards for services from launch to retirement.
- Liaises with IT, translating business needs into system and infrastructure requirements and influencing IT priorities.
- Lead root-cause analysis for complex, cross-functional process issues.
- Define and track process performance measures, report results to leadership, and use data to guide improvement decisions.
- Lead change management and adoption through training, targeted communications, and coaching.
- Identify and develop individuals across the organization to become Subject Matter Experts.
Conditions & benefits
Career DevelopmentOngoing career development and growing an inclusive culture, mentorship, training, or leadership opportunities.Employee WellbeingCompetitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, flexible time off plans, vacation and holiday leave.
Requirements
- Bachelor's degree in Business, Engineering, Operations, Information Systems, or a related field, or equivalent practical experience.
- 7 years of experience in business process management, operational excellence, business analysis, service operations, or continuous improvement.
- Demonstrated experience mapping and improving end-to-end processes that cross functions and systems.
- Experience defining business requirements and partnering with IT on process and system changes.
- Strong facilitation, documentation, problem-solving, and change adoption skills.
- English language proficiency with effective oral and written communication skills.