Contact Center Officer, Hungary
Employer · Fundación CitizenGO
Contact centre agentEnquiry clerk
TranslatorFlexiblePart-timeRemote
CitizenGO is seeking a Contact Center Officer for Hungary to manage correspondence with our Hungarian-speaking supporters. In this remote, part-time role of 20 hours per week, you will answer questions, assist with donation and subscription requests, and help members stay connected to our mission. Every exchange is an opportunity to build trust. Through clear, thoughtful responses and careful follow-up, you will help supporters receive the assistance they need and ensure their ideas, feedback, and concerns reach the people who can act on them.
Tasks
- Monitor and respond to all Hungarian-language member correspondence in a friendly, transparent, and efficient way
- Answer member emails in less than 8 hours, ensuring clarity, accuracy, and alignment with CitizenGO's mission
- Manage requests to change or close donations, unsubscribe from communications, and volunteer
- Identify opportunities for strong campaigns raised by members and share them with the campaigns team
- Contribute to the correspondence report with an overview of each week's Hungarian-language correspondence
- Use and refine AI-assisted draft responses
- Collaborate in the training and improvement of chatbots
- Report technical issues, campaign feedback, member suggestions, and communication trends
- Translate and adapt campaign materials, key documents, and website content into Hungarian
- Update and localize Help Center pages
- Identify areas for operational improvement and propose actionable solutions
- Review and refine communication processes, templates, and internal resources
- Participate in testing and introducing new tools, workflows, and automations
- Cover other language inboxes when needed using AI-assisted translation and drafting tools
Conditions & benefits
Make an ImpactYour work will directly contribute to defending life, family, and freedom on a global scale.Remote FlexibilityYou will enjoy the freedom to work from anywhere, eliminating commutes and allowing you the flexibility to travel and live on your terms.Flexible HoursYou will benefit from adaptable work hours, ensuring you can be there for others and manage your day as you see fit.