Team Leader OTC
Employer · KUKA
Finance manager
Office and call centre supervisor
AccountantFull-timeMealsBudapest
Discover your impact with KUKA Group, one of the world's leading automation specialists. We are looking for a Team Leader OTC to manage, motivate, and develop a team of approximately 10-15 OTC Professionals, ensuring high-quality service delivery across the end-to-end Invoice-to-Cash process.
Tasks
- Lead, motivate, and develop a team of approximately 10-15 OTC Professionals, providing both people leadership and functional guidance across the end-to-end Invoice-to-Cash process
- Ensure high-quality service delivery by monitoring daily operations, workload distribution, and team performance
- Effectively supervise and support team members through objective setting, coaching, performance management, delegation, and regular communication
- Ensure that Work Instructions (WIs), internal controls, and accounting policies are properly followed and updated
- Monitor and ensure compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and other operational targets
- Prepare and present operational performance reports, trends, risks, and improvement opportunities to Management and Stakeholders
- Support the Finance Manager in driving process standardization, optimization, and harmonization activities
- Act as a key contact and first point of escalation for operational, customer, and process-related issues
- Identify risks, drive corrective actions, and implement sustainable solutions to improve service quality and operational excellence
- Support internal and external audits by ensuring process compliance and preparing required documentation
Conditions & benefits
13th salaryAttractive payBilingual work environmentCafeteriaEmployee Assistance ProgramHome Office
Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- 5+ years of relevant experience in Order-to-Cash / Accounts Receivable processes, including experience in leading, coaching, and developing teams
- Strong understanding of end-to-end OTC processes, including order management, billing, collections, cash application, dispute management, and reporting
- Proven experience leading teams in an SSC, BSC, GBS, or multinational environment
- Strong communication and stakeholder management skills
- Experience in process improvement, standardization, transition, or transformation projects
- Strong analytical, problem-solving, and decision-making capabilities
- Experience working with SAP
- Advanced MS Excel skills
- Fluency in English