Front Desk Agent (Night Shift)
Employer · Four Seasons
Hotel receptionistReceptionistNightWeekendFull-timeMealsBudapest
As a Front Desk Agent (Night Shift) at Four Seasons Hotel Gresham Palace Budapest, you will be the welcoming face of the hotel throughout the night, creating exceptional guest experiences from arrival to departure. You will provide attentive, personalized, and professional service while managing overnight front desk operations, responding to guest requests, and ensuring that every interaction reflects the warmth and excellence of Four Seasons hospitality.
Tasks
- Welcome guests with the highest level of hospitality and professionalism during late evening and overnight shifts
- Manage guest check-ins, check-outs, room assignments, and billing procedures accurately and efficiently
- Handle all guest interactions with warmth, discretion, and genuine care
- Accommodate special requests whenever possible and personalize the guest experience
- Assist guests with inquiries regarding hotel services, facilities, operating hours, transportation, local recommendations, and hotel events
- Respond promptly and accurately to guest requests in person, by phone, and through digital communication channels
- Resolve guest concerns and complaints professionally, ensuring complete guest satisfaction
- Coordinate closely with Housekeeping, Engineering, Security, and other departments to maintain seamless overnight operations
- Perform nightly administrative tasks, reports, and audit-related duties as required
- Maintain awareness of hotel occupancy, arrivals, departures, VIP guests, and special events
- Ensure the front desk area remains organized, professional, and welcoming throughout the shift
- Support hotel safety, security, and emergency procedures during overnight operations
- Identify opportunities to recognize returning guests and create memorable experiences
Conditions & benefits
Competitive remuneration packageReflects your skills, contribution, and the premium standards of Four Seasons.Annual bonus opportunityRecognizing your impact and commitment to delivering exceptional guest experiences.Private health insuranceProviding additional support for your wellbeing and peace of mind.Training & Development programsIncludes personalized learning pathways, cross-training opportunities, and access to world-class internal learning platforms.International Task Force and relocation opportunitiesChance to grow your career across our global portfolio.Global travel benefitsComplimentary and preferred employee rates at Four Seasons hotels and resorts around the world.Complimentary employee meals and uniform cleaningSo you can focus fully on your day without additional concerns.Exclusive dining benefits50% discount at MÚZSA Bar and KOLLÁZS Brasserie & Bar.Employee Assistance ProgramOffering professional resources and support for your personal and professional wellbeing.Wellbeing and community initiativesRecognition programs, team events, and experiences that foster connection, belonging, and growth.
Requirements
- Previous experience in Front Office, Guest Services, or a similar customer-facing role, preferably within a luxury hotel environment
- Strong passion for hospitality and delivering exceptional guest experiences
- Excellent interpersonal and communication skills
- Guest-centric mindset with an understanding of the importance of guest preferences and personalization
- High level of professionalism, discretion, and reliability
- Ability to remain calm and effective when handling guest concerns and unexpected situations
- Strong organizational skills and attention to detail
- Confidence working independently during overnight hours
- Experience with hotel systems and property management software is an advantage
- Fluent English is required; Hungarian and additional languages are considered an advantage
- Flexibility to work overnight shifts, weekends, and holidays