Customer Support Specialist (English speaking)
690,000 Ft / monthBrutto
Employer · Wise
Contact centre agentEnquiry clerkFlexibleFull-timeBudapest
Wise is looking for a Customer Support Specialist to join our team in Budapest. This role is a unique opportunity to apply your subject matter expertise to have a direct impact on Wise's mission, ensuring a seamless experience for our customers globally across email, phone, and chat.
Tasks
- Expert problem solving: Take full ownership of complex customer cases, using critical thinking to identify the best resolutions
- Navigating complex interactions: Handle high-stakes customer conversations with professional and empathetic communication
- Cross-Team collaboration: Manage appropriate escalations to specialized teams, including KYC, Complaints, and Payment Operations
- Peer support: Act as a point of contact for colleagues, providing peer-to-peer support and sharing knowledge
- Process improvement: Identify and share feedback on processes and product health
- Flexibility: Cover a variety of shifts
Conditions & benefits
RSUsRSUs in a rapidly growing companyFlexible working modelSelf-development budgetAn annual self-development budgetSabbatical leaveA paid 6-week sabbatical leave after four yearsPaid time off28 days vacation, 3 'Me' days, 1 volunteer day, annually
Requirements
- At least one year of experience in customer support. Experience in fintech or a high-volume setting is preferred
- Proven track record of supporting customers through phone, chat, and email
- Strong typing skills (minimum 45 Words Per Minute) and excellent grammar/spelling
- Advanced communication: verbal and written English skills are excellent (C1 level)
- Ownership mindset: self-starter who can work independently, navigate ambiguity, and make sound judgments
- Cool under pressure and excellent at handling challenging customer interactions
- Legally authorized to work in Hungary
- Ready to work full-time (40h/week)