Israel Hybrid Specialist
Employer · Wise
Financial analyst
Legal specialist
Business analystFull-timeBudapest
We're looking for a Hybrid Specialist for Unusual Activity Reporting and Israeli Product Support to join our growing Israel Hybrid Team. You will optimise and align operational processes, collaborating with Reporting operations, product teams, central quality, and knowledge management.
Tasks
- Analyse customer account and payment activity
- Summarise investigation findings
- Independently prepare and submit unusual activity reports to the Israeli FIU in Hebrew
- Communicate with customers to handle escalated or complex cases with strong empathy and clear communication
- Support ILS operations under the Israeli license by creating and refining operational frameworks
- Serve as first point of escalation for process-related issues within ILS operations
- Collaborate with Operations, Knowledge Management, Compliance, and product teams to map processes, identify issues, and develop solutions
- Establish and maintain effective professional relationships across all organisational levels
- Develop deep understanding of business models, customer types, country risks, and regulatory requirements across multiple geographies
Requirements
- Proven ability to identify inefficiencies and improve workflows for enhanced operational efficiency;
- Strong project management skills, from planning to execution and monitoring;
- Excellent communication skills, capable of articulating process updates to diverse stakeholders;
- Strong relationship-building skills and experience facilitating cross-team collaboration;
- Your verbal and written English and Hebrew skills are excellent;
- You can work autonomously within a limited variety of well-defined procedures and practices
- You are able to handle more complex activities with moderate variation
- You are capable of identifying gaps in policies and processes and providing detailed feedback