Learning Operations Senior Specialist
Employer · bp
HR assistant
Event planner
HR specialistFlexibleFull-timeBudapest
At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of a coordinated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused. We're looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people.
Tasks
- Responsible for the provisioning of the goods and services required in support of the rollout of training sessions. Identify and escalate risks and issues, providing potential solutions to mitigate.
- Scheduling trainers and faculty in support of training sessions; liaising with multiple individual faculty and faculty vendors to this end.
- Select and confirm appropriate training venues against a defined list of criteria. Exercise judgement when balancing advantageous 'met requirements', including budget, when confirming choice.
- Timely ordering of training materials arrangement of special training requirements including among others the management of virtual or physical materials, the ordering of various IT services or catering and ensuring the availability of required tools.
- Coordinate sessions, completing all session related tasks outlined in workflow tool (Salesforce), ensure that training records on bp's learning management system (Cornerstone) are updated accurately and within agreed timeframes.
- Process all training assignments requested via Salesforce workflow tool into My Talent & Learning using appropriate training matrices and adhering to the operating model and delivery standards.
- Responsible for recording the costs (estimated and actual) for all goods and services contracted against a session -- following up for invoicing within agreed timescales.
- Responsible for maintaining the absolute accuracy of the information held on Salesforce and Cornerstone.
- Compose and manage learning objects, ensuring detailed testing and validation checks are in place.
- Ensure session schedule changes are reflected accurately and promptly in Salesforce and communicated to our vendors, learners and faculty.
- Ensure clear and accurate communication to all learning audiences via Salesforce, within agreed timescales i.e., provide full customer service to learners, collaborator, vendors, and colleagues through strong case management practices.
- Support the preparations for the annual ISO 9000 accreditation by reviewing and updating process documentation.
Conditions & benefits
Different bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageFlexible working schedule: home office up to 3 days / week, based on team agreementOpportunity to build up long term career path and develop your skills with wide range of learning optionsFamily friendly workplace e.g.: Extended parental leave, Mother-baby roomEmployees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipmentAssets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested
Requirements
- Experience in a multinational environment, preferably in shared service center
- Proficiency in English
- French or German language knowledge is an advantage
- Excellent customer service skills
- Strong systems and digital literacy
- Confident Microsoft Office user
- Foundational knowledge of any Learning management system is an advantage
- CRM usage experience is desirable
- Desirable business skills include collaboration, communication, curiosity, customer centric thinking, data analysis