Knowledge Management Expert
Employer · MOL Group
Staff trainer
Education methods specialistBusiness analystTemporaryBudapest, Galvani utca 44
The Knowledge Management Expert provides an up-to-date knowledge base, professional training materials, and efficient information flow for the customer service areas of the Waste Management Concession. They are responsible for the ongoing maintenance and authentication of operational-level process descriptions, internal and external knowledge bases, and supporting the performance evaluation system.
Tasks
- Professional content development: high-level professional preparation of new training materials, e-learning materials, tests, manuals, guidelines, and template letters for operations.
- Support for training activities: methodological support and preparation of operational managers and trainers for training sessions based on the prepared materials.
- Support for examination processes: active participation in conducting operational exams, objective evaluation of results, and monitoring of knowledge levels.
- Operational documentation management: precise updating, version control, and sharing of operational-level documentation and work instructions for new or modified processes.
- Operational maintenance of knowledge bases: daily updating and validation of professional content on internal and external customer service interfaces, and keeping platforms up to date.
- Support for performance evaluation methodology: participation in maintaining the methodology of the operational performance evaluation system, and supporting managers in professional feedback processes.
- Management of customer satisfaction (CSAT/NPS) data: collection and systematization of customer satisfaction survey data and monitoring of first-level satisfaction trends.
- Joint data analysis and reporting: close collaboration with the data analytics team in in-depth analysis of satisfaction and knowledge management metrics, and participation in preparing management presentations.
- Professional support for opinion polls
Conditions & benefits
Competitive compensation packageWith Cafeteria, private health insurance, and annual bonusDog-friendly officeEmployee discountsFuel card in the MOL networkDevelopment opportunitiesRegular training and language coursesCompany toolsCompany iPhone for efficient work
Requirements
- higher education
- complex thinking and a structured approach
- quick comprehension of connections and effective problem solving
- precise and accurate work
- good written and verbal communication skills with both business and technical stakeholders
- confident use of IT systems