Account Manager
Employer · BNP Paribas
Sales representative
Enquiry clerk
Business services agentFull-timeBudapest
Acts as the single internal point of contact for his/her assigned client portfolio managing operational (day-to-day) activities and providing expert advice and fast, accurate service, aiming to maintain and improve customer satisfaction while maximizing our profitable growth.
Tasks
- Manage the daily client relationship with fleet managers and ensure Framework Agreement (FA), client Company Car Policy (CCP) and Service Level Agreement (SLA) implementation
- Grow our market share in the existing client base and constantly improve client satisfaction
- Produce, send and follow up quotations, prepare, chase and finalize vehicle orders
- Handle client inbound calls, requests and complaints
- Execute Account Strategy (defined by Business Managers and with the active participation of the Account Manager)
- Analyze opportunities and seize them to maximize client penetration and revenue (incl. contract adjustments, EOC process, upselling)
- Manage the preparation of fleet and business reviews (incl. all relevant information to support advice to clients)
- Process visit reports and ensure follow up of tasks and actions decided and agreed in client visits
- Monitor the credit line renewal process in line with business needs.
- Manage the preparation of (non-online) client reporting
- Systems update: record client information data, tasks, opportunities by using CRM tools as appropriate
- Responsible for maintaining Financial Security Regulations per performing the well defined processes
Requirements
- 1-3 years of experience in sales sector in a similar environment or successful Acquisition Executive / Account Manager
- Operational leasing product knowledge
- Bachelor's Degree
- Fluency in local language, operational in English
- Confident in using MS Office tools & applications