Customer Quality Engineer
Employer · GKN Automotive Hungray Kft.
Production engineer
Quality inspectorMechanical engineerFull-timeMiskolc
The Customer Quality Engineer is responsible for maintaining customer relations regarding quality issues, handling customer quality complaints, as well as conducting root cause analysis and supporting quality processes.
Tasks
- Liaising with the customer on quality issues.
- Understanding and applying customer-specific systems and requirements (APQP, change management, zero mileage, warranty processes, etc.).
- Close cooperation with global and regional sales, engineering, and quality departments.
- Support for customer visits and audits.
- Handling, clarification, and confirmation of customer quality complaints; implementing immediate actions when necessary.
- Identifying and eliminating root causes of product defects and performance issues in cooperation with partners.
Requirements
- Higher education in a technical field or equivalent qualification
- At least 1 year of experience in a production environment
- Knowledge of structured problem-solving methods (5 WHY, 8D, Ishikawa/Fishbone, PPS, etc.)
- Experience in applying basic quality tools, including PPAP, DFMEA/PFMEA, PCR, and SPC methods
- Negotiation-level English language skills, both spoken and written
- Communicative German language skills, both spoken and written