Digital Client Solution Analyst (Czech/Slovak)
538,776 – 839,140 Ft / month
Employer · Citigroup
Help desk technician
Enquiry clerkContact centre agentFull-timeBudapest
The Digital Client Solutions team provides dedicated technical support to Citi clients, helping them navigate and effectively use Citi's electronic banking platforms. The team ensures a seamless digital banking experience by resolving technical inquiries and offering ongoing user support.
Tasks
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
Conditions & benefits
Defined Contribution Pension PlanEmployer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)Private Medical CareEmployer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential ratesLife Insurance ProgramEmployer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential ratesEmployee Assistance ProgramEmployee Assistance Program financed by EmployerPaid Parental Leave ProgramMaternity and paternity leave; statutory and 2 weeks additional paid paternity leaveSport CardSport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential ratesSocial Benefit FundHolidays Allowance, support for sport and cultural activities, team building eventsVolunteeringAdditional day off for volunteeringCafeteria / Flex BenefitA company benefits system which enables employees to select and purchase benefits offered by a providerDiscretionary Incentive AwardOpportunity to receive an annual discretionary incentive awardSpecial Offers and DiscountsSpecial offers and discounts for employees
Requirements
- Bachelor's degree/University degree
- Relevant experience in customer service
- Fluent English and Native Czech or Slovak (additional languages: Hungarian, Romanian, Bulgarian is an advantage)
- Computer proficiency
- Consistently demonstrate clear and concise written and verbal communication
- Proven investigative and analytical skills
- Demonstrated ability to present concepts and influence change
- Consistently deliver high-quality customer service