Senior Operations Coordinator
Employer · Kuoni Tumlare
Travel agent
Business services agentEvent plannerFull-timeBudapest
We are looking for an experienced and highly motivated Senior Operations Coordinator to join our team at Kuoni Tumlare in Budapest. As a Senior Group Travel Operations Coordinator, you'll need strong organizational skills and attention to detail to manage data updates and system entries, while handling North American client accounts directly.
Tasks
- Create and audit group itineraries for accuracy, adapting to any tour changes.
- Cultivate client relationships by maintaining personalized travel files with preferences and details.
- Handle administrative tasks, including processing rooming lists, building tours in the operating system, customizing tours, and managing special requests.
- Collaborate closely with European local offices for group arrangements.
- Prepare invoices in various currencies and track payment statuses.
- Monitor budgets and conduct post-tour reviews with clients.
Conditions & benefits
Global BrandOpportunity to work in an international environment spread across 33 countries and growing.Stability100 Years at the top of our field and still pushing into new territory.ProgressionWe reward high performers and look to promote key talent internally.Learning and DevelopmentOpportunities for growth and Upskilling.A Supportive Management CultureAutonomous working environment.Company Wide Bonus SchemeDedicated Employee Engagement ActivitiesFlexible & Hybrid WorkingAnnual Awards and RecognitionFor high performers.Friendly and Collaborative work environment
Requirements
- Have a minimum of 5 years of experience in the tourism industry.
- Have previous experience within a DMC environment.
- Demonstrate strong operational expertise and the ability to independently manage complex tours and groups.
- Possess strong destination knowledge of Poland and surrounding countries, including tourism infrastructure, routing, logistics, and supplier networks.
- Have excellent supplier knowledge and proven experience in supplier relationship management.
- Have experience handling multi-country itineraries and sophisticated travel arrangements.
- Be comfortable working with specialized travel, and tailor-made programs.
- Have strong organizational and multitasking skills.
- Be able to work under pressure and manage competing priorities.
- Be fluent in Hungarian and English (C1 level), both written and verbal.
- Be proactive, solution-oriented, and highly customer focused.
- Have excellent attention to detail and a strong sense of ownership.