Billing Complaint and Request Handler
Employer · PPFTelecom / Yettel
Billing clerk
Enquiry clerk
Office clerkFull-timeTransportTörökbálint
At Yettel, we are looking for a colleague who thrives in customer relations, coordination, and analytical tasks. Our team is responsible for handling complaints and requests from business clients, ranging from subscription transfer requests to investigating billing complaints.
Tasks
- Handling customer requests and account transfers
- Maintaining contact with our business clients, primarily in writing
- Clarifying customer requests and conducting consultations
- Preparing contracts and related documents
- Coordinating the entire case management process from receipt to closure
- Investigating billing complaints, identifying root causes, and resolving errors
- Analyzing traffic and daily reports, performing calculations using Excel
- Managing credits and charges in billing systems
Conditions & benefits
#FlexibleWorkingWe work in the nature-friendly and innovative Yettel Ház, and in summer the Garden office is also at our disposal. In addition, Home Office is available, the extent of which varies by department, for most positions it is 6 days per month.#HealthWe provide collective life and health insurance, paternity leave, and free counselling for our colleagues in lifestyle, psychology, legal, and financial areas. Our office gym and saunas are also waiting for our employees.#TechnologyNaturally, you get a company smartphone with unlimited internet, and what's more, we offer discounted tariffs for your family members and friends.#LearningTrainings, courses, and an online platform are available to ensure you never stop developing!#YettelHQOur headquarters in Törökbálint is one of the country's most unique office buildings, featuring a panoramic terrace, an outdoor sports field, and an alternative garden office.#CégesBuszYou can also get to Törökbálint using Yettel's contracted shuttle services, which are available to everyone from Népliget, Kelenföld, and Déli pályaudvar stations.
Requirements
- You enjoy handling complex cases and taking responsibility for their resolution
- You communicate well both in writing and verbally
- You work accurately, thoroughly, and with high standards
- You are able to organize your work independently
- You enjoy cooperating with clients and internal partners
- You like analyzing information and looking for correlations
- You use Excel and Office applications with confidence
- You are open to using new technologies and AI tools