Business Operations Specialist
Employer · Ford Magyarország
Business analyst
Systems analystFlexibleFull-timeTransportMealsSzentendre
Ford Business Solutions is looking for a Business Operations Specialist to join our Ford Customer Service Team in our Szentendre office.
Tasks
- Daily monitoring of Hungarian and EDM DTA cases raised for vehicles and taking ownership of escalation process
- Preparation of further phases -- addition of new carlines and new markets
- Daily DTA report with 100% visibility and a robust escalation process
- KPI measurement and reporting to management and market reviews
- DTA Dashboard support (daily refresh and maintenance, development based on user experience)
- Reducing VOR/Downtime to a minimum with proactive actions and communication
- Cooperating with CV Uptime projects where practical
- Communicate with all departments involved: FoE, CV Uptime, NSC, Liive team, CRC, Dealers, PS&L, Merchandiser, etc.
- Analyze trends and work together with concerned teams to identify and resolve, later prevent repeated issues
- Explore and use connected vehicle data to support the processes
- Look for opportunities for automation
Conditions & benefits
Hybrid working modelHybrid working model with 4 days a week on-siteShuttle bus serviceShuttle bus service between local train station (Békásmegyer -- HÉV) and the officeCafeteriaBenefits packageCar discountsDiscount for used car purchase and chance to try recent models during test driving days
Requirements
- Strong business acumen coupled with commitment to quality
- Project management experience -- enabling cooperation across multiple departments
- Min. 1-year experience in FCSD area is an advantage
- Self-development skill for learning new tools and new processes
- Strong analytical skills (strong MS Excel skills are essential)
- Data driven: collect, analyze, report and support decision making process
- Communication skill to speak with impact
- Critical thinking skill to foster innovation
- Problem solving skills to identify root cause of an issue and find resolution in structured manner
- Time and priority management skills to boost productivity and efficiency
- Fluent English both written and spoken