Customer Support Senior Representative for Strategic Accounts
Employer · Eaton Corporation
Enquiry clerk
Transport clerk
Sales representativeFlexibleFull-timeBudapest
As a Customer Support Senior Representative for Strategic Accounts, you will be responsible for coordinating the full end-to-end order management cycle for key strategic customers across the EMEA region. This includes managing sales orders, qualifying RFIs and RFQs as part of tender processes, and ensuring accurate and timely order entry in the ERP system while collaborating closely with local offices, application engineers, and supply chain teams.
Tasks
- Coordinating the full end-to-end order management cycle for key strategic customers across the EMEA region
- Managing sales orders, qualifying RFIs and RFQs as part of tender processes for new business opportunities
- Ensuring accurate and timely order entry in the ERP system
- Collaborating closely with local Customer Service Offices, application engineers, and supply chain teams
- Acting as a main point of contact for main stakeholders: sales, marketing, product teams, finance, commercial, legal and delivery
- Responsible for sales order follow-up ensuring timely delivery of different types of sales orders and overall customer satisfaction
- Providing evidences and inputs for Business Compliance Test and Audit
Conditions & benefits
Competitive compensation and benefits packageChallenging projects in dynamic collaborative teamFlexible working solutions (home office)Internal promotion and growth opportunitiesOngoing learning and development via Eaton University
Requirements
- High school education or Bachelor's degree (Business, Supply Chain, or related field preferred)
- 3-5 years of experience in a similar role (customer service, order management, ERP systems, cross-functional coordination)
- Fluent English language and minimum B2 level German language skills (mandatory)
- SAP knowledge
- Advanced capabilities in Excel and data analysis