Business Operation Consultant (m/w/d)

Tasks

• Assessment of complex delivery challenges and opportunities across countries, customers, services, and internal organizations.
• Clarification of goals, facts, framework conditions, business impacts, risks, dependencies, and responsibilities.
• Mapping of end-to-end processes and delivery models to identify gaps, inefficiencies, and improvement opportunities.
• Transformation of ambiguous requirements into practical plans with clear priorities, work packages, milestones, assignees, and decision points.
• Development of solution proposals, recommendations, business cases, efficiency assessments, and profitability calculations as needed.
• Identification and engagement of the right specialists and decision-makers across countries, delivery organizations, and support functions.
• Leading cross-country and cross-functional discussions, including situations with competing priorities or differing views.
• Implementation of agreed solutions by clarifying responsibilities, resources, deadlines, and quality expectations.
• Monitoring progress, identifying risks or delays, and initiating corrective actions as needed.
• Verification that implemented changes work in practice, and recommendation of further improvements based on results and feedback.
• Support of management decisions with clear analyses, options, recommendations, and resource or budget impacts.
• Sharing delivery knowledge and supporting colleagues as a subject matter reference or mentor.

Conditions & benefits

Requirements

• Extensive professional experience in ICT service delivery, international delivery operations, or a closely related field.
• Broad understanding of end-to-end service delivery and the interaction between customer, operational, organizational, and commercial requirements.
• Proven experience in process improvement, resolving delivery gaps, or implementing changes across teams and organizational boundaries.
• Experience in collaborating with international delivery organizations and country teams.
• Ability to evaluate delivery requirements, opportunities, services, and products and provide sound recommendations.
• Experience in creating management decision templates, business cases, efficiency analyses, or profitability calculations.
• Strong analytical skills
• Strong structured problem-solving skills
• Strong stakeholder management skills
• Strong communication skills
• Ability to take ownership, work proactively, and drive topics from initial assessment through implementation to completion.
• Ability to influence and gain commitment in an international matrix environment without relying on direct authority.
• Full professional working proficiency in English.
• Ability to create clear, high-quality management documents and decision templates.