Warranty Coordinator
Employer · Ford Magyarország
Enquiry clerk
Appraiser, loss adjuster
Mechanical technicianFull-timeTransportMealsSzentendre
Ford Business Solutions is looking for a Warranty Coordinator to join our Ford Customer Service Team in our Szentendre office.
Tasks
- Manage warranty hotline -- dealer/Importer warranty request handling, supporting claim submission, liaising with the assessors.
- Handling & managing prior approval request (PAR); in case of escalation, cooperation with Technical Hotline
- Warranty training preparation and presentation about processing, claim submission, correction and tracking
- Warranty manual & Warranty policy procedure update
- Determine parts impo-cost in EDM; and warranty labor revision in cooperation with European Warranty Office (EWO)
- Cooperation with the Warranty Audit department if needed
- Monitoring dealer's warranty performance, claim submission, claim types
- Reporting e.g. FSA performance, repair type etc.
Conditions & benefits
Hybrid working modelHybrid working model with 4 days on-site/weekCafeteriaBenefits packageCar discount and test drivingDiscount for used car purchase and chance to try recent models during test driving daysShuttle bus serviceShuttle bus service between local train station (Békásmegyer -- HÉV) and the office
Requirements
- University or College Degree, preferably in mechanical engineering
- Technical knowledge, automotive experience
- Active Driving license for cat. B
- At least 2-3 years work experience in technical field
- Fluent written and spoken English, other languages are welcome
- Good communication skills, proactive (!) personality, ability to work individually
- PC skills