Customer & Brand Experience Manager
Employer · PosPartner Zrt.
Sales and marketing manager
Marketing specialistAdvertising and PR managerFull-timeBudapest
POS Partner provides card payment solutions for Hungarian businesses. We are building a new, independent CX-BX function — and we are looking for a professional who will be responsible for the customer acquisition experience, from the first brand encounter to contract signing.
Tasks
- Mapping and continuously improving the entire customer journey — from market presence, orientation, and quote request to onboarding.
- Identifying bottlenecks and drop-off points in the conversion funnel, developing and validating improvement hypotheses (A/B testing, pilot, before-and-after measurement).
- Examining the brand experience and communication materials from the customer's perspective — enhancing clarity, distinctiveness, and appeal by applying behavioral science principles.
- Structured processing of the sales team's experiences and incorporating them into ongoing improvements.