Source to Pay Specialist

Tasks

• Support sourcing activities including supplier identification, onboarding, and data maintenance while supporting execution of category strategies and sourcing initiatives.
• Assist with supplier setup, extensions, and compliance checks in line with internal policies.
• Liaise with suppliers and internal stakeholders to resolve queries and ensure smooth collaboration.
• Support onboarding and offboarding activities for external workers, ensuring standardized and compliant execution.
• Act as the primary point of contact for Hiring Managers and internal departments regarding account creation and access management.
• Act as gatekeeper in the requisition process by validating requirements and enforcing procurement policies.
• Process and manage purchase requisitions and purchase orders in line with procedures.
• Collaborate with requesters, category managers, and suppliers to resolve issues and gather required information.
• Provide guidance on procurement processes, tools, and policies.
• Support invoice processing, validation, and exception handling activities.
• Investigate discrepancies, mismatches, errors and duplicate invoices.
• Assist in resolving payment-related inquiries from suppliers and internal stakeholders.
• Communicate with vendors regarding invoices or documentation that do not meet required standards.
• Respond to queries from employees, hiring managers, HR, suppliers, and vendors in a timely and professional manner.
• Provide 1st & 2nd level support to resolve cases via phone and ticketing system.
• Log, track, and resolve tickets in relevant tools (e.g., ServiceNow).
• Deliver "how-to" support and process guidance to users.
• Escalate complex issues to appropriate teams with proper documentation.
• Ensure all activities comply with the relevant policies, controls, and audit requirements.
• Maintain accurate and audit-ready documentation for all transactions.
• Identify process improvement opportunities and contribute to automation and standardization initiatives.
• Support reporting and analysis activities related to our S2P operations.

Conditions & benefits

Requirements

• Strong verbal and written communication skills in English is mandatory.
• Additional languages such as Dutch or German is an advantage.
• Experience in procurement, sourcing, accounts payable, or shared services operations.
• Good understanding of Source-to-Pay (S2P) or Procure-to-Pay (P2P) processes.
• Strong attention to detail, accuracy, and quality focus.
• Effective time management and prioritization skills in a dynamic environment.
• Team-oriented mindset with a strong focus on stakeholder satisfaction.
• Ability to apply business processes, work instructions, and controls consistently.
• Problem-solving skills with the ability to investigate and resolve operational issues.
• Experience with procurement and enterprise tools (e.g., SAP, Ariba, ServiceNow, Workday) is an advantage.