Information Technology Administrator

Employer · Wipro

Help desk technicianSystem administratorNetwork technicianDaytimeFull-timeTemporary

Pécs

This is a IT Site Administrator Associate role reporting to the EUC Manager for the region. The role will involve the day-to-day on-site support of staff in the Pécs office and occasional remote support for other locations.

Tasks

  • Participate to develop governance structure and standards of EUC delivery on the basis of business, and IT.
  • Ensure desktop support internal processes and procedures are adhered to.
  • Manage incidents/ service requests assigned to them till resolution/ execution.
  • Handle end user escalation effectively and involve DSS lead accordingly.
  • Route assign tickets to appropriate support group if necessary.
  • Identifying and escalating high priority, high severity issues.
  • Updating pending tickets with timely, precise and accurate updates.
  • Following up with end users, if necessary, for closure of pending tickets.
  • Following up with support groups, if necessary, for closure of pending tickets.
  • Creating and uploading knowledge article.
  • Provide support to power users locally and remotely and resolve all issues on high priority.
  • Desktop Support. Understanding on Microsoft operating systems, MS Office.
  • 1st line and 2nd line support on applications, MS outlook configuration, troubleshooting, housekeeping and admin, network troubleshooting, IP, DHCP, DNS 1st and 2nd line, cabling, patching, mobile phone user support, desktop imaging, printer troubleshooting, remote access through Citrix and Cisco VPN, Projector and audio-visual maintenance and support.
  • Support to Networks, Security, Server Admin and Telephony Team and handle Ad-hoc activities

Conditions & benefits

Contract detailsDuration of the contract: 1 year with possibility of getting extended

Requirements

  • Experience in IT: 5-8 year
  • Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
  • Knowledge of Anti-Virus Clients, patch management etc
  • Sound knowledge of Email clients, MS Exchange and 365
  • Sound troubleshooting knowledge of Microsoft Operating systems

Posted Oct 19, 2026 · Updated 15 days ago · 0 views