Customer Service Coordinator
Employer · DHL Supply Chain
Enquiry clerk
Transport clerkContact centre agent2 shifts3 shiftsWeekendFull-timeMealsBudapest
Join our team and make a difference in the logistics industry! We are looking for a Customer Success Coordinator to handle customer queries, process orders, and ensure smooth service delivery in a stable international environment.
Tasks
- Professionally handle customer queries, orders, and requests via email and phone
- Process and manage customer orders using DHL and customer systems
- Follow up on orders, deliveries, and customer inquiries
- Support customers and warehouses in day-to-day operations
- Investigate shipment issues, delivery exceptions, and other operational cases
- Coordinate with internal stakeholders, warehouses, and IT teams to resolve issues and ensure smooth service delivery
- Manage and resolve customer and internal escalations
- Maintain high-quality communication and customer satisfaction standards
- Support knowledge sharing and provide on-the-job guidance to colleagues when required
Conditions & benefits
Cafeteria HUF 500,000/yearAnnual bonus opportunityMedicover health insuranceHybrid working modelOpportunity to join the world's leading logistics companyStable international environment with long-term career opportunitiesExtensive learning and development programsFriendly and supportive team atmosphereAdditional employee discounts and wellbeing initiatives
Requirements
- Fluency in English
- Willingness to work in shifts and weekends
- Experience in customer service, order management, logistics, or a similar customer-facing role
- Strong communication and customer service skills
- Excellent organizational skills and attention to detail
- Ability to work independently while collaborating effectively within a team
- Good problem-solving and analytical skills
- Proficiency in MS Office applications, especially Outlook and Excel
- Customer-focused mindset with the ability to follow established processes and procedures