IT OT Site Support Specialist
Employer · Morgan Advanced Materials
Help desk technician
System administratorNetwork technicianFlexibleFull-timeBudapest
The IT Site Support Specialist adds value by ensuring the sites in his/her scope receive great IT support and services, and by taking care of the regional IT services as contributor to the Global Digital Manufacturing modernization. You will provide on-site support in Budapest and remote support to sites in Poland and Europe.
Tasks
- Maintain and build relationships with end-users and other stakeholders on sites in scope.
- Run site meetings to understand site priorities, site IT satisfaction and communicate outcomes to relevant IT stakeholders.
- Monitor overall site IT performance (ticket statistics and satisfaction).
- Support users in using the IT Service Management tool and its Self Service capabilities.
- Assist users in logging issues, requests and new requirements to enable resolution.
- Provide direct support to end-user incidents and service requests in line with operations processes.
- Ensure Site IT facilities are functioning and used in the most effective way.
- Take ownership on user experience and ensure issues get resolved, always keeping users informed in the process.
- Escalate recurring problems and make suggestions for continuous service improvements.
- Support business transformation initiatives including D365 ERP deployments, hypercare activities, user adoption and local business readiness.
- Support site cybersecurity initiatives, vulnerability remediation activities, security audits and regulatory compliance requirements, including NIS2 related activities.
- Train and coach end-users in the use of IT Services (eg. O365, Teams, Meeting room facilities, Sharepoint, etc.).
- Connect users to subject matter experts, key-users and training platforms where valuable.
- Act as site IT point of contact for IT Programs and Projects.
- Ensure up-to-date site IT asset register and manage site hardware lifecycle.
- Manage local IT Applications and / or Infrastructure and respective vendors (optionally).
- Champion Safety, Security and Compliance in the workspace in everything you do.
Requirements
- Bachelor's degree in Computer Science, Technology or related is preferred, but not required.
- Excellent communications skills -- fluent spoken and written English and local language.
- Experience in Manufacturing, Engineering or Supply Chain business environments desirable.
- Previous demonstrable background in infrastructure technology configuration, development and improvement.
- A firm background in customer service and continuous service improvement.
- Excellent customer service and engagement skills and ethos is a must.
- ITIL Foundation V3/4 desirable.
- Can demonstrate a good understanding of infrastructure technology & desktop configuration.
- Experienced in service improvement.
- Keen attention to detail with excellent time management & organisation skills.
- Ability to drive initiatives forward when priorities conflict/are unclear.
- Can work independently on own initiative as well as part of a distributed team.
- Excellent ability to understand & apply best practice standards to all aspects of daily services.
- Confident at managing relationships across all levels.
- Experience with Microsoft 365, Endpoint Management (Intune), Active Directory/Entra ID, IT infrastructure, networking, cybersecurity, and an understanding of manufacturing systems, OT environments, and ERP platforms such as D365 is highly desirable.