Systems Support Engineer
Employer · Emerson
Electronics engineer
Help desk technician
Electronics engineering technicianFull-timeDebrecen
At Emerson, we are looking for a Systems Support Engineer to serve as the voice of the customer, ensure effective communication across engineering and business teams, and provide first-line technical support, guidance, and training to customer personnel.
Tasks
- Serve as the voice of the customer, ensuring customer feedback, challenges, and opportunities are effectively communicated across engineering and business teams.
- Provide first-line technical support, guidance, and training to customer personnel.
- Investigate, troubleshoot, reproduce, document, and coordinate resolution of hardware and software issues.
- Partner with cross-functional teams to drive timely and effective issue resolution.
- Participate in engineering design and project review meetings, providing recommendations that enhance serviceability and supportability.
- Maintain accurate service records, technical documentation, and status reporting.
- Support the installation, repair, maintenance, and upgrade of automated test systems and associated products.
- Assist with customer onboarding, training programs, and knowledge transfer activities.
- Deliver post-deployment consulting and technical recommendations to improve system uptime, reliability, and overall user effectiveness.
- Contribute to continuous improvement initiatives that enhance support processes, product quality, and customer satisfaction.
Requirements
- Degree in Computer Engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or a related technical field, or equivalent combination of education and experience.
- Experience supporting, developing, or maintaining automated test and measurement systems in a customer-facing environment.
- Ability to obtain and maintain a DoD Secret Clearance.
- Strong understanding of test engineering principles, electronics, and computer system architectures.
- Experience working with automated test software and programming environments such as LabVIEW, TestStand, C, C++, or C#.
- Experience developing and supporting PXI-based test systems.
- Working knowledge of test and measurement equipment
- Understanding of hardware communication interfaces such as GPIB, USB, Ethernet, and serial communication protocols.
- Ability to interpret electrical schematics, wiring diagrams, and technical documentation.
- Familiarity with hardware and software system integration.
- Strong analytical thinking, troubleshooting, and problem-solving skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Ability to safely lift and move test equipment weighing up to 40 pounds.