Senior IT Site Administrator – End User Services (Manufacturing Environment)
Employer · Wipro
Help desk technician
System administratorNetwork technicianFull-timePécs
The IT Site Administrator (End User Services) provides reliable, high-quality on-site IT and digital workplace support for both office and manufacturing users. Acting as the local IT point of contact, the role ensures workplace technology in the office and production environments is available, secure, and aligned with global IT standards.
Tasks
- Provide onsite Tier 1-2 support for office and manufacturing computers.
- Troubleshoot OS, application, and hardware issues, including user profile, performance, and connectivity issues.
- Ensure rapid response to production-impacting IT incidents following escalation and incident management procedures.
- Handle incident and service request fulfillment through the ITSM tool (e.g., ServiceNow).
- Support user onboarding/offboarding processes.
- Support lifecycle management of manufacturing and office endpoints.
- Perform security compliance activities such as patching, endpoint protection, and access controls.
- Maintain availability of collaboration tools and provide VIP- and critical meeting support.
- Manage site IT inventory including manufacturing computers, peripherals, spare equipment, and loaner devices.
- Support the Digital Ecosystem across the site and perform 1st & 2nd-level troubleshooting.
- Create and maintain site-specific knowledge articles, how-to guides, and standard operating procedures (SOPs).
Requirements
- 2–5 years of experience in End User Services, Site IT, Desktop Support, or Manufacturing IT Engineer.
- Hands-on experience supporting Windows-based manufacturing computers and office endpoints, standard enterprise software, and hardware peripherals.
- Strong troubleshooting skills across Windows 10/11, Microsoft 365, Hardware diagnostics, Network basics, and Active Directory.
- Familiarity with endpoint management tools (e.g., Intune, SCCM/MECM, Jamf) and ITSM tools (e.g., ServiceNow).
- Understanding of IT/OT interaction and sensitivity of production systems.