Technical Hotline Agent
Via agency · IDBC Group
Help desk technician
Contact centre agent
Mechanical technicianFull-timeBudapest
Our partner is a globally recognized manufacturing company that provides innovative solutions for international customers across multiple industries. They are looking for a new colleague to a Technical Hotline agent position with English or German knowledge.
Tasks
- Provide technical support via email and telephone to customers regarding the use and troubleshooting of robotics products
- Send technical documentation to the customers as needed
- Enter and maintain data in the ticketing system
- Manage customer complaints effectively and professionally
- Stay up to date and familiarize yourself with new technologies at the company
- Questioning processes and defining requirements for tomorrow's support
Conditions & benefits
Attractive compensation and benefits packagebonus, cafeteria, private medical packageOpportunity to work for an international and market-leading organizationSupportive and collaborative company cultureModern working environment with a focus on innovation and digitalizationHome office opportunityA team-oriented atmosphere
Requirements
- Completed training/studies as an engineer or comparable qualification
- At least 2 years professional experience in your training occupation
- Very good verbal and written communication skills in English
- Strong service and customer service focus, as well as excellence communication skills
- Structured, independent and flexible way of working
- Intercultural social skills