Operations and Service Engineer
Employer · Xellia Pharmaceuticals
Help desk technician
System administratorNetwork technicianFull-timeBudapest
Join our team as the local IT expert for our Budapest site! In this role, you'll ensure a smooth and reliable IT experience for our colleagues by managing end-user hardware, software, and local infrastructure. Working closely with our global IT team in Bangalore, you'll troubleshoot technical challenges, support critical business systems, and play a key role in keeping our daily operations running smoothly.
Tasks
- Follow ITIL processes and ensure timely, high-quality IT Helpdesk services, with a focus on first-call resolution and customer satisfaction.
- Provide first-level user support, log and track support requests, and escalate issues to second-level support, vendors, superiors, or partner teams as needed.
- Manage employee onboarding, offboarding, and training, including basic user administration for standard applications and local production systems (BUDCSN, Cimplicity, Novasep, etc.).
- Procure, configure, and deploy PC hardware and client software, including PC enrollment via SCCM and Intune/Autopilot.
- Manage mobile phone subscriptions (activation, termination, roaming, etc.), video conferencing systems, and meeting room equipment.
- Maintain hardware inventory, including annual reviews with Fixed Asset (FA) Accounting, and keep relevant records and technical documentation up to date.
- Support incident and problem management throughout the incident lifecycle, including root cause analysis and preventive measures to avoid recurring issues and service outages.
- Troubleshoot complex hardware, software, and network issues escalated by the Service Desk.
- Assist in monitoring, configuring, and maintaining on-premises and cloud-based infrastructure, including servers, storage, virtualization, and networking.
- Keep up to date with relevant technologies and developments within your area of expertise.
Conditions & benefits
Competitive compensationCompetitive compensation and benefit packageWork-life balanceDynamic teamwork, good working atmosphere, flexibility, maintaining work-life balanceProfessional developmentOpportunity to learn and developCompany backgroundStable international company background and multinational working environmentHome officeHome office opportunity
Requirements
- Bachelor's degree in Computer Science or a related field, or equivalent relevant work experience.
- More than 3 years of experience in IT services.
- Experience with Windows 10/11, Microsoft 365 administration, Microsoft Intune, Autopilot, and SCCM.
- Experience in hardware and software monitoring, and working with network technologies, applications, and IT infrastructure.
- Solid understanding of computer hardware, server technologies, and networking fundamentals.
- Working knowledge of ITIL service management principles.
- Structured approach to work, strong multitasking and problem-solving skills, clear communication, and teamwork.
- Ability to remain calm and effective under pressure, particularly during major incidents.