Service Operations Engineer
Employer · BT Group
Network engineer
Network technicianHelp desk technicianFlexible2 shifts3 shiftsFull-timeDebrecen, Forest Offices
BT Group is looking for a Service Operations Engineer to work in Service Assurance in Debrecen. You will be actively working on network related incidents and service requests, ensuring quick resolution of unplanned service interruptions and supporting the smooth running of services offered to customers.
Tasks
- Owning, leading and driving issues and representing BT during technical conference calls
- Handling technically complex incidents and changes received through ticketing tools, emails and occasionally calls
- Cooperating with internal and external stakeholders and making sure you leave a lasting good impression
- Supporting complex network solutions with exposure to a variety of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, VoIP)
- Operating and maintaining worldwide businesses for customers in the pharmaceutical, manufacturing, automotive industry etc.
Conditions & benefits
Competitive salaryShift allowanceAdditional benefitsSmart working (home office)
Requirements
- Ability to meet the customers' needs in line with the business requirements
- Focusing on the objectives and the required outcomes of the processes while delivering a service
- Working with a cooperative and positive attitude in a group setting to achieve common goals
- Ability to comprehend and to oversee various aspects of a problem or a situation
- In-depth understanding of LAN/WAN technologies (CCNA-level knowledge, the certificate is not needed)
- Knowledge of network troubleshooting is required
- 1-2 years of experience in technical support is an advantage
- Familiarity with Cisco, Juniper, Adva, Avaya, Ipanema, Meraki is an advantage
- English on a fluent level is a must
- Effective communication