Team Leader - Air Freight
Employer · DHL Global Forwarding
Supply and logistics manager
Office and call centre supervisor
Transport clerkFlexibleFull-timeTransportMealsBudapest
Join our Budapest Team at DHL Global Forwarding, Freight GSC -- Global Service Centre as a Team Manager for Air Freight. In this role, you will manage multiple levels of customer interaction, serve as a single point of contact for strategic customers with customs brokerage business, and lead a team of professionals aligned with air freight operations.
Tasks
- Contribute to develop Air freight operations strategy in line with business strategy and requirements, global guidelines and policies
- Lead deployment of Air freight operations plans and budgets, and achievement of productivity targets and measures
- Develop and execute plans for Air freight operations products in areas such as perishables, pharmaceutical, aviation, etc.
- Lead implementation of tight financial control and maintenance of operating protocols
- Explore alternatives to enhance service, secure cost-effective and competitive capacity, and negotiate competitive rates with airline suppliers
- Lead pricing activities and responses to enquiries in a timely, efficient and globally competitive manner
- Stay updated on country specific information to enable quick responses to specific network queries
- Develop and maintain business relationships with customers through regular customer visits
- Review account performances to win new/ additional and retain existing business, and provide regular insights to management
- Draft plans, train and deploy staff and their discipline within airfreight operations
- Study issues, determine opportunities and implement best practices for airfreight operations
- Use available tools to proactively monitor and improve performance
- Conduct regular dialogues with team to review quality and performance levels vs targets
Conditions & benefits
Annual bonusBased on achievable KPIsExtensive cafeteria packageHybrid working modelTechnical equipmentLaptop, mobile, and technical equipment for home officeTravel allowanceFor MV and BKK passes, and for commuting by car from outside and within BudapestFinancial supportFor special life situations - wedding, child birth, funeralReferral bonusLong service awardStarting at 3 years of seniorityExtra paid time offFor your birthdayAYCM sport pass partnerExtended medical checkGroup insuranceOffice perksGaming room and massage chair in the officeCompany eventsRegular company events in the form of yearly company days, team buildings, family day, CSR actionsWellbeing initiativesSupporting the work-life balance and the physical and mental health of our colleaguesLearning & career platformPersonalized learning & career platform for your professional development
Requirements
- Minimum 4 years of team leadership experience preferred
- 5 years' experience in logistics/BPO preferred
- CW1 knowledge is strongly preferred
- Fluent in English (verbal and written)
- Excellent interpersonal skills
- Strong analytical skills
- Computer knowledge (word, excel, power point)
- Influencing skills to persuade others and gain support for ideas and approaches
- Strong planning and organizing capabilities to set and achieve goals effectively
- Customer-oriented mindset with the ability to understand and meet business partners' needs