Customer Facing & Order Management Representative
Employer · Essity
Enquiry clerkContact centre agent
Office clerkFull-timeBudapest
At Essity, we create solutions that improve well-being every day. As a Customer Facing & Order Management Representative, you will be the primary point of contact for Essity customers in Ukraine, supporting them throughout the order management process and helping to deliver a seamless customer experience.
Tasks
- Customer Support: Act as the main point of contact for customers in Ukraine and Sales & Marketing teams.
- Order Management: Manage customer orders, requests, and enquiries accurately and efficiently.
- Administrative Excellence: Provide timely and accurate administrative support throughout the order management process.
- Issue Resolution: Proactively manage exceptions, investigate customer-related issues, and coordinate appropriate follow-up actions.
- Cross-functional Collaboration: Work closely with service specialists and other internal stakeholders.
- Customer Experience: Build strong relationships with customers and contribute to initiatives that improve customer satisfaction.
- Continuous Improvement: Identify opportunities to simplify processes and improve ways of working.
Conditions & benefits
International environmentJoin us to improve well-being for people and drive positive change for society and the environment in a collaborative and open atmosphere.
Requirements
- A degree in Business Administration, Economics, Supply Chain Management, or a related field would be an advantage.
- Previous experience in customer service, order management, or a similar customer-facing role.
- Experience working with Excel, SAP or similar would be an advantage.
- Strong customer focus together with excellent communication, relationship-building, organizational, and problem-solving skills.
- Fluent in Ukrainian. Communicative English would be an advantage.