Site Engagement Liaison Manager
Employer · ICON Clinical Research
R&D manager
Health services manager
Other health professionalFull-timeBudapest
As a Manager, Site Engagement Liaison at ICON, you will lead efforts to build and maintain strong relationships with clinical trial sites, ensuring effective communication and collaboration throughout the study lifecycle in a sponsor-dedicated model.
Tasks
- Build and maintain strong relationships with investigators, site staff, and key stakeholders to support successful study delivery.
- Act as the primary liaison between sites, CRO partners, and internal study teams, ensuring effective communication and collaboration.
- Evaluate site capabilities and performance to support site identification, feasibility, and selection activities.
- Oversee site-level study start-up, activation, conduct, and close-out activities, ensuring delivery against timelines and quality expectations.
- Support site contracting and activation activities in partnership with internal teams and external vendors.
- Monitor site performance, recruitment, enrollment, quality, and compliance metrics, identifying risks and implementing mitigation plans.
- Drive site engagement strategies and develop action plans to improve site performance, recruitment, and retention.
- Provide oversight of CRO-delivered site management activities and ensure compliance with ICH-GCP, regulatory requirements, and company procedures.
- Collaborate closely with Clinical Operations, Study Management, Medical Affairs, Regulatory Affairs, and other cross-functional stakeholders to achieve study objectives.
- Utilize site and study performance data to identify trends, support decision-making, and contribute to continuous process improvement initiatives.
Conditions & benefits
Annual leaveVarious annual leave entitlementsHealth insuranceA range of health insurance offerings to suit you and your family's needs.Retirement planningCompetitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.Employee Assistance ProgrammeGlobal Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of independent specialized professionals.Life assuranceLife assuranceFlexible benefitsFlexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Requirements
- Degree in Life Sciences, Pharmacy, Nursing, Medicine, or a related scientific discipline.
- 8+ years of clinical research experience within a CRO, pharmaceutical, biotechnology, or healthcare environment, including site management, site oversight, monitoring, clinical operations, or study management.
- Strong understanding of clinical trial conduct, global drug development, ICH-GCP, and applicable regulatory requirements.
- Experience working with and overseeing CROs and external vendors.
- Proven ability to build strong relationships with investigators, site personnel, and cross-functional stakeholders.
- Strong analytical, risk management, problem-solving, and decision-making skills.
- Excellent communication, stakeholder management, and organizational abilities.
- Experience supporting study start-up, site activation, recruitment, enrollment, and site performance management.
- Experience with CTMS, eTMF, and other clinical trial systems is preferred.
- Ability to travel domestically and internationally up to 50%.