IT Support Desk Dutch Speaking
Via agency · Empiric
Help desk technician
Contact centre agent3 shiftsNightWeekendFlexibleTemporaryMealsBudapest
Empiric has received an exciting opportunity for a Service Desk Analyst to provide first-line IT support within a fast-paced international environment. You will provide first-line technical support by handling incoming help requests from end users via phone, email, and other support channels, working across a 24/7 shift rota.
Tasks
- Providing first-line technical support by handling incoming help requests from end users via phone, email, and other support channels
- Diagnosing and resolving basic technical issues
- Accurately logging and documenting incidents
- Escalating more complex problems to second- or third-line teams where necessary
- Working closely with colleagues to ensure consistent service delivery
Conditions & benefits
Starter BonusFree Lunch Club experience
Requirements
- Fluency in Dutch for effective communication with users
- Good L1 support and customer service mindset and problem-solving skills
- Clear verbal and written communication skills
- Basic understanding of Windows OS and Microsoft Office
- Willing to work shifts, including evenings, nights, and weekends as part of a 24/7 rota