Helpdesk Coordinator
Employer · MVM
Enquiry clerk
Office clerkOffice and call centre supervisorBudapest
MVM offers a stable, established company and a long-term employment opportunity for a Helpdesk Coordinator in Budapest. Duties include receiving and prioritizing incoming fault reports, operational and maintenance requests, as well as communicating with clients, technical colleagues, and subcontractors.
Tasks
- Receiving, registering, and tracking incoming fault reports, operational and maintenance requests
- Prioritizing, filtering, and forwarding reports to technical colleagues, subcontractors, and partners
- Coordinating troubleshooting and maintenance tasks
- Tracking deadlines, commitments, and SLAs
- Continuous communication with clients regarding the current status of reports
- Providing administrative support for the work of technical colleagues and partners
- Managing work orders, performance certificates, and related documentation
- Checking the administration of completed tasks
- Reporting recurring faults and issues to professional managers
- Preparing helpdesk and operational statements and reports
- Cooperating with the technical, operational, and financial areas of the company