Dir-Operations-B
Employer · W Hotels
Hotel manager
Department managerFull-timeBudapest District VI, Andrassy ut 25
Acts as the operational leader for hotel operations. Responsibilities may include Front Office, Recreation/Health Club, Housekeeping, F&B/Kitchen, and Engineering/Maintenance. Collaborates with direct reports (department heads) to develop and implement departmental strategies, ensuring the execution of brand service strategies and brand initiatives. This role ensures hotel operations meet brand standards, target audience needs, and employee satisfaction, while focusing on driving revenue, maximizing departmental financial performance, and building positive owner relations.
Tasks
- Demonstrate and communicate key drivers of guest satisfaction to the brand's target audience.
- Analyze service issues and identify trends.
- Make and execute necessary decisions to drive hotel goals.
- Collaborate with the hotel management team to develop an operational strategy aligned with the brand's business strategy and lead its execution.
- Monitor hotel operational and sales performance against the budget.
- Review reports and financial statements to determine hotel operational performance and budget status.
- Mentor and support the operations team in effectively managing occupancy, room rates, payroll, and controllable expenses.
- Review guest feedback with the leadership team and ensure appropriate corrective actions are taken.
- Respond to and handle guest inquiries and complaints.