Technical Support Analyst
Employer · Wipro
Help desk technician
Cybersecurity specialistDaytimeWeekendFlexibleFull-timeBudapest
The Entitlement Review Support Analyst provides operational support for reviewing application entitlement and access-control information. This is a role suitable for candidates with transferable experience from Service Desk, Desktop Support, IT Support, or similar operational support functions. Selected candidates will undergo a structured 1 to 2-month training period covering entitlement review processes, Identity and Access Management fundamentals, applicable tools, procedures, and compliance requirements.
Tasks
- Review assigned application entitlement and access-control information by following documented procedures and checklists.
- Identify missing, incomplete, inconsistent, or potentially noncompliant information and escalate it to the appropriate reviewer or process owner.
- Manage assigned tickets and review requests within agreed SLA timelines.
- Monitor work queues and provide timely updates until requests are completed or closed.
- Prioritize assigned activities based on urgency, impact, and defined operational procedures.
- Maintain accurate records of reviews, findings, responses, and follow-up actions.
- Communicate clearly with application teams, business users, and relevant stakeholders to obtain required information.
- Prepare basic operational reports
- Ensure that review evidence and supporting records are complete and properly maintained.
- Identify recurring data-quality or process issues and report them to senior team members.
- Follow applicable IAM, information-security, access-control, and data-handling procedures.
Requirements
- Experience in Service Desk, Desktop Support, IT Support, operations support, or a similar process-driven role.
- Experience working with ticketing or IT Service Management tools.
- Basic understanding of incident, service-request, or workflow management.
- Ability to manage work within defined SLA timelines.
- Basic Microsoft Excel skills with reports (will be added advantage)
- Good analytical and problem-solving skills.
- Ability to follow documented processes, checklists, and review procedures.
- Good verbal and written communication skills.
- Strong attention to detail and willingness to learn.
- Ability to work effectively with users, application teams, and other stakeholders.
- Positive, proactive, and customer-focused attitude.