Client Service Manager (Accounting & Tax)
Employer · TMF Group
Other professional services managerFinancial services manager
Sales and marketing managerFlexibleFull-timeBudapest
The Client Service Manager (CSM) is responsible for overseeing and managing the global delivery of TMF's Accounting & Tax and Global Entity Management service portfolio. This role encompasses the management of global client contracts, ensuring high-quality operations across various regions and technological platforms.
Tasks
- Establish and maintain operational relationships with global clients to ensure contractual revenue delivery and long-term partnerships.
- Manage the client contact strategy across TMF to support effective communication and governance.
- Monitor trends and share insights with internal stakeholders to identify opportunities for service improvement and growth.
- Maintain a detailed understanding of client contracts and ensure compliance with agreed scope and SLAs.
- Ensure high-quality service delivery in line with contractual obligations and performance standards.
- Identify and resolve ongoing delivery issues by coordinating corrective actions with local offices.
- Maintain accurate and up-to-date documentation during client transitions and process changes.
- Establish reporting frameworks for monthly operational performance reviews with clients.
- Track and analyze contract performance, recommending actions where deviations occur.
- Manage scope changes, including defining, pricing, and negotiating adjustments.
- Drive initiatives to improve client satisfaction based on survey feedback and maintain a Client Service Plan.
- Conduct regular business reviews to ensure alignment with client expectations.
- Oversee annual contract reviews to confirm relevance of scope, volume, and pricing.