Customer Support Representative with French
Employer · Eaton
Enquiry clerkContact centre agent
Office clerkFull-timeBudapest
Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region, empowering seamless operations and driving exceptional results across our electrical, industrial, and corporate teams. We are looking for a Support Executive to provide commercial support for a portfolio of customers in project business.
Tasks
- Handling inquiries via phone, chat and email from customers and/or internal parties
- Managing orders: order entry, price checking, order clearing compliant with Eaton's policies
- Handling complaints
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
- Handling a variety of pre-sales or post-sales service functions
- Providing assistance to sales functions across EMEA and external customers
- Resolving problems by applying established policies, procedures and tactics and using pro-active communication
- Fostering an environment which promotes Eaton's goals and philosophy
Conditions & benefits
Hybrid work modelAnnual bonusCafeteriaPrivate Medical InsuranceLife InsuranceEye-glass refundAYCM partnershipInternal reward system (E-Stars)
Requirements
- Bachelor's degree (BSC/BA)
- 1-3 years of experience in customer support
- English and French language minimum B2 level
- Basic MS Office
- Strong verbal and written communication skills, Customer Service attitude, strong attention to details, punctuality, problem solving mindset
- SAP/Sales Force knowledge or any Case Management Tool (advantage)