Junior Coffee Expert — Customer Service
Employer · Nestle
Contact centre agentEnquiry clerk
Call centre salespersonDaytimeWeekendFull-timeBudapest, MOM Park
Do you love coffee, enjoy talking with people, and would you like to work at a premium brand? Join us as a Junior Coffee Expert — Customer Service Associate, and help ensure our customers not only get answers to their questions, but also leave with a truly great experience.
Tasks
- You communicate with customers via phone, email, and chat
- You help find the best coffee, product, or solution for them
- You give advice on using coffee machines
- You handle arising issues calmly, empathetically, and professionally
- You recommend and sell, always starting from the customer's needs
- You accurately document the cases
Conditions & benefits
Base salary and annual bonusCafeteria450,000 Ft gross per yearGuaranteed benefit equivalent to 1 month's base salaryTrainings and continuous development opportunitiesProduct benefits and anniversary bonusesSupportive, close-knit teamDog-friendly office
Requirements
- Hungarian and conversational English language skills
- high school diploma
- you like communicating with people and helping them
- you are positive, open, and proactive
- you learn quickly, dare to ask questions, and love finding solutions
- you work precisely
- you use the computer with confidence
- you are happy to learn about coffee, sales, and the customer experience