Warranty Assessor & Aftersales Process and IT System Support Consultant
Employer · MSX International
Appraiser, loss adjuster
Enquiry clerk
Help desk technicianFull-timeBudapest
The Warranty Assessor is responsible for assessing warranty claims, authorizations and IDS tickets as well as other Warranty Related items in compliance with the specified process and ensuring high standards of quality. As a market language expert, the Assessor will engage directly with the network and customer representatives.
Tasks
- Claim assessment
- Authorize repairs
- Ticket treatment
- Team support and flexibility
- Market awareness and KPI understanding
- Reporting
- Customer interaction and representation
Requirements
- University degree or relevant education in engineering, business administration, automotive, finance, or a related technical field.
- Preferably at least 2 years in an aftersales automotive environment, with warranty assessment experience is a plus.
- Fluent in English and French. Additional languages are a plus.
- Strong understanding of automotive parts, diagnosis, and repair.
- Very good or expert knowledge of warranty regulations, policies, and systems.