Customer Service Advisor
Employer · VELUX
Enquiry clerkContact centre agent
Sales representativeFull-timeBudapest, Andrássy út
The customer service team at VELUX Magyarország is responsible for the daily support of our clients—primarily dealers and private individuals. The team works closely with sales, marketing, and logistics areas to ensure a smooth and high-quality customer experience. You will join a supportive, collaborative environment where knowledge sharing and continuous development are important.
Tasks
- Supporting customers via phone, email, chat, and in person
- Liaising with dealers, contractors, DIY stores, and architects
- Providing product information and preparing price quotes
- Assisting with the use of online ordering systems
- Post-sales customer management (delivery, complaints, returns, invoicing questions, service)
- Supporting campaigns
- Cooperating with internal departments
- Performing administrative and customer service tasks
Conditions & benefits
What we offerWe offer a position where you can develop through diverse tasks and actively contribute to our customers' satisfaction.
Requirements
- At least secondary education and a minimum of 3 years of relevant experience
- Interest in technical products
- Basic MS Office knowledge
- Customer-oriented, empathetic, and precise working style
- Good problem-solving and communication skills